bcbaji Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bcbaji ("we", "us", or "our") collects, processes, stores, and protects personal data provided by players and visitors ("you") when accessing or using the bcbaji platform at https://bcbaji.app ("the Platform"). This Policy applies to all services offered via the Platform, including registration, account management, deposits, withdrawals, sports betting, live casino, slots, crash games, and customer support interactions.

By registering an account, completing the bcbaji login process, or otherwise accessing any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must stop using the Platform immediately.

bcbaji is committed to handling your personal data with transparency, integrity, and security. We apply industry-standard technical and organisational measures to protect your information at every stage of its lifecycle on our systems.

2. Data We Collect

We collect personal data from you directly, automatically, and occasionally from third parties (such as payment providers and identity verification services). The categories of data we collect are described below.

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and residential address (including city and district within Bangladesh).
• Identity verification (KYC) data: Government-issued photo identification (national ID card, passport, or driver's licence), proof of address documents (utility bill or bank statement), and selfie images where requested.
• Payment data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account identifiers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card data (Visa, Mastercard) — processed via secure encrypted channels.
• Support communications: Messages, emails, and chat transcripts you send to our support team at [email protected].
• Responsible gaming preferences: Deposit limits, loss limits, time-out periods, and self-exclusion requests you set within your account.

2.2 Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
• Usage and behavioural data: Pages visited, games played, bets placed, session duration, click paths, and feature interactions within the Platform.
• Transaction logs: Date, time, amount, method, and outcome of all deposit and withdrawal transactions on your account.
• Cookies and similar technologies: Session cookies, persistent cookies, and local storage tokens used to maintain your bcbaji login session and personalise your experience. See Section 8 for full cookie details.

2.3 Data From Third Parties

• Payment processors: Transaction confirmation references and fraud-screening signals provided by bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: Age and identity confirmation results where we use a third-party KYC provider to validate documents you have submitted.
• Fraud prevention partners: Risk scores and device fingerprint signals used to protect your account and detect unauthorised access.

3. How We Use Your Data

bcbaji processes your personal data only for the specific, legitimate purposes set out below. We do not use your data for any purpose incompatible with these stated purposes without first seeking your consent or establishing a separate legal basis.

4. Legal Basis for Processing

For each processing activity, bcbaji relies on one or more of the following legal bases:

5. Data Sharing & Third Parties

bcbaji does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only with parties who are contractually obligated to protect it to the same standard as bcbaji.

Beyond the categories above, bcbaji does not share, sell, rent, or trade your personal information with any third party for their independent marketing purposes.

6. Data Retention

bcbaji retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The key retention periods applied by bcbaji are as follows:

• Active account data: Retained for the full duration of your account's active status on the Platform plus a minimum of 5 years after account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 3 years from the date of the last communication, or longer if related to an unresolved dispute.
• Marketing preferences and consent records: Retained for the duration of your account and 1 year after account closure as proof of consent history.
• Technical and usage logs: Retained for up to 12 months from the date of collection, unless extended for active fraud or security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

7. Your Privacy Rights

As a bcbaji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and your registered account username.

8. Cookies & Tracking Technologies

bcbaji uses cookies and similar client-side storage technologies to operate the Platform efficiently, maintain your bcbaji login session, prevent fraud, and improve your overall experience. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens that keep you logged in during your visit. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set in your account.
• Analytics cookies: Help us understand how players navigate the Platform, which games are most popular, and where technical issues occur. Data collected by analytics cookies is aggregated and anonymised where possible.
• Security cookies: Used by our fraud-detection systems to recognise trusted devices and flag anomalous login activity. These are strictly necessary and cannot be opted out of.

bcbaji does not use third-party advertising cookies or behavioural tracking cookies that share your data with external advertising networks. You may manage functional and analytics cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the Platform from operating correctly.

9. Data Security

bcbaji applies comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures include:

• TLS/SSL encryption on all data transmitted between your device and the Platform, ensuring that your bcbaji login credentials and payment details are protected in transit.
• Encryption at rest for all sensitive personal data stored in our databases, including KYC documents and payment method identifiers.
• Role-based access controls limiting access to personal data to only those bcbaji staff and systems that require it for a specific, authorised purpose.
• Regular security assessments including vulnerability scanning and penetration testing of the Platform infrastructure.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of protection for your bcbaji login.
• Incident response procedures designed to identify, contain, and remediate data security incidents promptly, with affected players notified without undue delay where required.

10. Players Under 21

The bcbaji Platform is strictly intended for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not register an account or use the Platform under any circumstances.

If bcbaji discovers or has reasonable grounds to believe that personal data has been collected from an individual under 21, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by our legal retention obligations, and report the matter to our responsible gaming compliance team.

11. Changes to This Policy

bcbaji reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. Where amendments are material — for example, changes to the categories of data we collect or the third parties we share data with — we will use reasonable efforts to notify you via the email address registered to your account prior to the changes taking effect.

Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the Platform and request account closure by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bcbaji handles your personal data, please contact our support team using the details below. All privacy-related requests should be marked with the subject line "Privacy Rights Request" so they are routed to the appropriate team.

For responsible gaming concerns, self-exclusion requests, or account closure inquiries, please visit our Responsible Gaming page or include "Responsible Gaming Request" in your email subject line for priority handling.